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In this Article we’ll discuss that, Top 12 LiveAgent Replacements In 2023? LiveAgent alternatives will be described in this article. With LiveAgent, a website that provides a free call centre service, you can upgrade to the ticket option for $15 per month. It was rated as the top chat widget in 2023. It can be fully customised to meet the requirements of each customer while keeping the relevant data.
In this essay, the best and most difficult call centre software will be discussed. Are calls coming into your business going unanswered? Or are you interested in finding out more about the reasons why people make contact? Call centre software options are easy to locate with a little searching. Whether you’re looking for the best outbound call centre software or just want to upgrade your call centre analytics software, we can assist.
To find out more, keep reading. We should start from the beginning. Even though we address the majority of FAQs at the end of this blog article, this definition should guarantee that everyone is on the same page. Provide an explanation of the Help Desk. The calls themselves shouldn’t be the only thing that call centre software thinks about. Instead, a software platform that streamlines call management and centralises communication and information should be in place. Your staff will be able to quickly retrieve information from a chat they had with a client or customer through this “help desk,” which is what it is called. It also offers IT support, so if a customer or employee needs help connecting to a VPN, they can contact the help desk.
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1. Front
Another call centre application is this one. This programme can be upgraded to a Plus membership for $24 per user per month starting at $9 per user per month.
It’s essential to be able to contact with clients via apps and emails, and Front offers that in a user-friendly software package.
2. LiveZilla
With our call centre solution software, LiveZilla focuses on data privacy and protects your clients’ personal information.
The world of LiveZilla comes with multi-website support and visitor aid tools, ensuring customer satisfaction.
For convenience, emails and even messages from all social media platforms can be collected in one place.
3. Hiver
For as little as $37 per month for the “Pro” edition or as little as $22 per month for the “Growth” option, Hiver lets your firm to keep track of work through the commonly used Gmail application.
This is perfect if your company uses the Google Suite in any of its activities. Another call centre application is this one.
4. The HubSpot Service Hub
There is a chance that this call centre software will be provided without charge.
If you want to upgrade, the Service Hub Starter only costs $50 per month.
For your customers and team to always be able to get the information they require, HubSpot provides 24/7 assistance through a range of channels.
5. Live Chat
More than 100 countries utilise LiveChat, a straightforward support desk application.
It provides 24/7 real-time chat help for speedy resolutions to any concerns that may arise.
If you’re looking for a simple and barrier-free call centre software solution, LiveChat can be a great option for you. Another call centre application is this one.
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6. HelpCrunch
HelpCrunch is cost-free for the first 14 days.
Another call centre application is this one. It collects calls and messages from numerous platforms and even sorts via email marketing.
This software functions as a knowledge base, a help desk, and will eventually let you use a chatbot to support your customers.
7. Team Support
Another call centre application is this one. The support desk from TeamSupport costs $50 a month.
Although it is intended for business-to-business use, B2C (business-to-consumer) contexts can also benefit greatly from its utilisation.
Because it merges the two worlds, TeamSupport is a dependable call centre software choice for individuals who deal with both business and private clients.
8. Salesforce Cloud Service
Another call centre application is this one. In addition to PCs, Salesforce also provides access to the platform through a range of mobile and tablet devices.
The monthly cost for the Service Essentials Edition is $25 per user, while the monthly cost for the Professional Edition is $75 per user.
Salesforce is a cloud-based customer relationship management (CRM) platform that enables businesses to manage customer data, sales leads, marketing campaigns, and customer support in a single platform. The Salesforce Cloud Service includes a range of tools and services, such as Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and Community Cloud, that help businesses streamline their customer interactions and improve customer satisfaction.
Marketing Cloud is a marketing automation tool that enables businesses to create and manage marketing campaigns across multiple channels, including email, social media, and mobile. Commerce Cloud is an e-commerce platform that enables businesses to create online stores and manage their online sales. Lastly, Community Cloud is a tool that enables businesses to create online communities and engage with their customers and partners.
9. Re:amaze
Re:amaze is a call centre software tool that connects a number of platforms, including Slack, Shopify, Stripe, and many more, and costs $29 per agent per month.
Users give this help desk software four and a half stars and compliment it for working well with a variety of email accounts.
Owners of websites, apps, and businesses should visit since it is the ideal location.
10. HelpScout
HelpScout is a complete helpdesk solution. Another call centre application is this one.
They provide an email-based platform for customer help, a tool for the knowledge base, and an embeddable search/contact widget for customer service representatives. Check out the best gaming mouse as well.
HelpScout scales up from a base price of $20 per user each month.
HelpScout is a customer support platform that aims to make it easy for businesses to provide exceptional customer service. With HelpScout, businesses can manage customer queries, issues, and complaints across multiple channels, including email, chat, phone, and social media, all in one place.
One of the standout features of HelpScout is its collaborative email management system. This system enables multiple team members to work on the same email thread simultaneously, which can help improve response times and ensure consistency in communication.
In addition to email management, HelpScout offers a range of other features to help businesses provide exceptional customer support. These features include a customizable knowledge base, customer satisfaction ratings, and automation tools that can help businesses save time and improve the efficiency of their support team.
11. Intercom
This call centre software has a messenger feature that customers can utilise at any time.
Customers of this system rave about how easy it is to use and how great the setup and support are for getting the call centre software up and running quickly.
According to one user, it is modern, easy to set up, data-loving, and always changing.
Intercom has a distinct idea of who they want to be, and their product reflects that.
I’ve used Olark, Zendesk, and Groove, but Intercom is the best.
When my clients go out of their way to express how much they value the chat function, you know Intercom is doing something right.
12. The Zoho Desk
The unified user experience of Zoho Desk makes it easy to locate each channel and chat. Given how crucial outbound call centre software is, it makes it possible that there will be a lot of calls. Another call centre application is this one.
Zoho Desk’s substitute in the call centre software market is Freshdesk. You may use Zoho Desk to directly attach solutions to issues, which will make it easier for your team to navigate.
Zoho Desk is a cloud-based customer support software that enables businesses to manage customer queries, issues, and complaints in a streamlined and efficient manner. With Zoho Desk, you can consolidate all your customer support channels, including email, phone, chat, social media, and web forms, into a single platform.
Getting started with Zoho Desk is easy. Simply sign up for a free trial, and you can start using the software right away. Zoho Desk offers a range of pricing plans to suit businesses of all sizes, starting from as low as $12 per agent per month.
Conclusion
Ultimately, the best LiveAgent replacement for your business will depend on your specific needs and requirements. It’s important to evaluate a few different options and compare their features, pricing, and customer reviews before making a decision. By doing so, you can ensure that you find a customer support solution that meets the unique needs of your business and helps you deliver exceptional customer service.
